Useful Information

What to do in the event of a loss (claim):

Auto Losses

  • Make no comment or statement about the accident to anyone other than police or a representative of your insurance company.
  • Report loss to your insurance carrier promptly.
  • Collect the following information about all other parties involved: name, address, home and work phone numbers, cell phone number, email address, type of auto or property damaged, insurance carrier, insurance agent, and policy number.
  • Collect contact information (name, address, phone numbers, email addresses) for any witnesses.
  • Take steps to prevent further damage to insured property.
  • If possible, take photos of damage.
  • Make notes about exactly what happened, any conversations that take place, etc. Memories are not always reliable, particularly after a stressful incident, and these notes will be very helpful when discussing your claim with an adjuster.
  • Make a file and keep all important, claim-related documents (such as accident reports, receipts/estimates for repairs, inventory of damaged property) inside.

Property (Homeowners, Dwelling Fire, Mobile Homeowners, Commercial Property Losses

  • Report loss to your insurance carrier promptly.
  • Take steps to prevent further damage to insured property.
  • If possible, take photos of damage to covered property (including buildings, contents, etc.).
  • Make notes about exactly what happened, any conversations that take place, etc. Memories are not always reliable, particularly after a stressful incident, and these notes will be very helpful when discussing your claim with an adjuster.
  • Make an inventory of damaged property.
  • Make a file and keep all important, claim-related documents (such as accident reports, receipts/estimates for repairs, inventory of damaged property) inside.

Workers Compensation Losses

  • Complete an Employer’s First Report of Accident/Injury form.
  • Report loss to your insurance carrier promptly.
  • Collect contact information (name, address, phone numbers, email addresses) for any witnesses.
  • Make a file and keep all important, claim-related documents (such as accident reports, copies of medical bills, payroll records, etc.) inside.

If you have any questions about your claim or if your claim situation does not appear above, contact your agent (by phone or using our online claim report here) or company claims representative (Click here to access a list of company claims contacts). These professionals are trained to serve you and to assist in the claim process.